You’re in control with the Thrive Hearing Control app
The Thrive Hearing Control app lets you easily change settings, adjust volume, create customized memories, and track activities to monitor your health while enjoying the convenience of Intelligent Assistant features.
Thrive App Setup
Account Setup
To set up a new account, the easiest route is to use your existing Apple or Google login. These are stored in your phone through your Apple (iPhone users) or Google (Android users) accounts, which are required to download apps through the App or Google Play store. Your phone should automatically fill in your login information. Alternatively, you may use an email address to create a login.
How to create a Thrive account using your Apple account
How to create a Thrive account using your Google account
How to create a Thrive account with an email address
Concierge Care
If you need further assistance, please feel free to reach out to our concierge Thrive account setup support team Monday-Friday 7:00 a.m. – 7:00 p.m. CT: 1-800-733-2596. They will walk you through the setup step by step and answer any questions. We look forward to providing you with an unsurpassed level of care and service!
Hearing Performance
Edge Mode
Conducts an AI-based analysis of the environment and makes smart and immediate adjustments with just a tap – and helps to make it easier to hear people who are wearing face masks. Exclusive to select technology levels of Arc AI and Via.
Mask Mode
A new custom memory in our Thrive app, boosts certain frequencies to help you better hear people who are wearing face masks. Mask Mode available on select technology levels.
Speech Enhancement
AI-enabled IntelliVoice feature helps improve speech understanding for those with significant hearing loss.
Phone Calls
Answer calls with the touch of a button and hear the conversation streaming directly to your Arc AI or Via hearing aids via Bluetooth technology. (Requires Remote Microphone + for Android phone users)
Better Wireless Streaming
New technology provides consistent wireless performance through your smartphone or wireless accessories while streaming phone calls, TV, music and other media.
Personalized Memories
Create multiple custom memories in the Thrive Hearing app. You can geotag memories so that your Arc AI or Via hearing aids will adjust automatically next time you visit that location.
Remote Control
Change volume and switch memories on your hearing aids right from your smartphone.
Auto On/Off
Easily and automatically save battery power when you’re not using your hearing aids. Set your hearing aids on a flat, stable surface and they will go into a low-power mode after 15 minutes. Full power resumes when you put them on again. Available in Arc AI and Via hearing aids.
Healthable® Technology
Activity and Engagement Health Tracking
Compatible with both Android and Apple smartphones, the Thrive Hearing app lets you track Engagement and Activity health, giving you an overall Wellness Score. Only available with Arc AI hearing aids.
Fall Detection and Alerts
With integrated sensors, Fall Alert can detect falls and send alert messages to selected contacts. Only available with select technology levels of Arc AI and Via hearing aids.
Intelligent Assistant
Thrive® Assistant
You can conveniently troubleshoot hearing aid and accessory issues and ask a question like, “How do I customize my hearing aid settings?”
TeleHear
Consult with your hearing aid professional virtually to make remote adjustments via video chat Live Sessions.
Transcribe
Conversations are captured on your smartphone so you can read, save and send what’s being said. Available in Arc AI hearing aids.
Exclusive to a select technology level of Arc AI.
Language Translation
Communicate easily with people who speak other languages. Requires an internet connection. Available only for Arc AI hearing aids and requires an Apple device.
Exclusive to select technology levels of Arc AI.
Find My Hearing Aids
Locate your lost hearing aids with ease using the Find My Hearing Aids feature. A signal detector sends a stronger signal the closer you are to your hearing aids.
Self Check
Allows you to perform a diagnostic test on your hearing aids.
Reminders
Schedule reminders for appointments, taking medications, prescription refills or other personal tasks.
Find My Phone
Using your hearing aids and Thrive Assistant, you can now locate you lost or misplaced phone by having it ring.
Exclusive to select technology levels of Arc AI.
Hear Share
The world’s first app to let family, friends or care team members see information shared by hearing aid wearers.
Hear Share provides peace of mind to those you choose to share information with while helping you feel confident and independent.
- Share helpful information like physical activity, hearing aid usage, social engagement and more.
- You decide what to share from your Thrive Hearing app.
- Exclusive to Arc AI hearing aids.
